01
What is an AI marketing agency?
An AI marketing agency brings together, in a single system, three things you usually buy separately: attracting customers (ads, content, SEO and GEO), converting them (websites and funnels that sell) and serving them (voice agents and automation). Biz Agency does it from Sabaneta, Colombia, for companies across Latin America, with projects from $150 USD.
02
What is an AI voice agent and what is it for?
An AI voice agent is an assistant that answers calls, WhatsApp and your website chat the way your best rep would: it understands what the customer says, answers with your business information, books appointments, qualifies leads, supports collections and hands off to a person when needed. It works 24/7, with no shifts.
03
How much does it cost to work with Biz Agency?
Projects start from $150 USD. The exact price is set after a free 30-minute diagnosis, based on channels, integrations, volume and level of customization. For voice agents, telephony and AI minutes are billed by usage. We charge for value delivered, not hours, and the proposal arrives in writing, with no fine print.
04
Does the voice agent sound like a robot?
Not if it's designed well. We use ElevenLabs voices and real-time voice models that respond in under a second, with tone, pauses and interruption handling. The voice is only the start: what matters is that it understands context, handles objections and knows when to pass the conversation to a person.
05
Can it connect to WhatsApp and my CRM?
Yes. We connect agents and automations to WhatsApp, your website, Twilio for calls and CRMs like HubSpot, Salesforce, Pipedrive or Notion, as well as custom CRMs via API. Every conversation is logged with a summary, intent and next steps, and repetitive tasks run on their own with n8n, Make or custom development.
06
How long does it take to launch a voice agent?
Usually about three weeks: one week of conversation design (tone, goals and objections) and about two of integration with your CRM, calendar and telephony. Then it moves into continuous operation, where we measure calls, appointments, collections and escalations to keep improving it. An automation workflow usually takes 3 to 5 weeks from discovery to production.
07
What are GEO and AEO, and why do they matter now?
GEO (Generative Engine Optimization) and AEO (Answer Engine Optimization) mean optimizing your brand so ChatGPT, Perplexity, Gemini and Google AI Mode mention and cite you when someone asks about what you sell. It's SEO for the AI era: clear answers, structured data, trustworthy content and presence in the sources those engines consult.
08
What does the free sales diagnosis include?
It's 30 minutes, free and with no commitment. We review your sales funnel, the leaks in capture, follow-up and closing, what your technology does versus what your team does, and the quick wins that can move revenue. You get a written summary with priorities ranked by impact. If we don't see how we can help, we'll tell you on the call.
09
Is my data, and my customers' data, safe?
Yes. We handle information with strict confidentiality, encryption in transit (TLS) and at rest, dedicated credentials with the minimum access needed and per-client data separation. We sign NDAs when you need them and, at the end of the project, we revoke access and hand over or delete the data as you instruct.
10
Who owns the code and content you deliver?
You do. All code, design, documentation and assets produced in the project become the client's once paid in full. We hand over repositories, documentation and full access, so any developer can continue the work without depending on us.
11
Do you only work with companies in Colombia?
No. We're based in Sabaneta, Antioquia, and work remotely with companies across Colombia and Latin America, in Spanish and English. You talk directly with the people doing the work, asynchronously over WhatsApp, Slack or Notion, and we only hold meetings when they have a purpose and an agenda.
12
Does a website with motion and animation help sell?
Yes, when the motion has intent. Well-directed motion guides attention: it shows what matters first, tells the story of your offer and leads the visitor to the contact button. It's not decoration: we take care of load speed, accessibility and a reduced-motion version for anyone who prefers it.